Bikes are delivered 95% built (pedals need to be fitted, handlebars adjusted and saddle height set).
Every bike we sell has had a Pre-delivery inspection by one of our Shimano Service Centre mechanics to ensure both gears and brakes are set up, tyres pumped up and the bike is ready to ride.
We ship all our bikes with DPD via their Next-Day delivery service (where possible).
Once your bike arrives
1. When your bike arrives, you will need to remove it from the CJ Performance Cycles "BIG bike box" and remove any protective packaging.
2. If you have a flat bar mountain bike / hybrid bike your bike will arrive with the handlebars turned 90 degrees (fig1). To straighten the handlebars, firstly loosen (do not remove) the bolts at the rear of the stem (fig2) usually using a 4mm or 5mm allen key, turn the bars so they are in the correct position (fig3) then tighten the stem bolts back up.
If you have bought a bike with drop bars we will usually hook the handlebars under the top tube to make it easier to ship, but also to protect the brake lever / shifter (fig1).
Firstly loosen (do not remove) the two or four bolts holding the face plate to the stem (fig2) usually using a 4mm or 5mm allen key, this will allow the bars to be rotated upwards, once the bars are free of the top tube these bolts can tightened back up.
Next, the one or two bolts at the rear of the stem can be loosened (fig3) usually using a 4mm or 5mm allen key and the handlebars can be rotated to the correct position (fig4).
3. When fitting the pedals, please ensure you check the end of the pedal axle to see which pedal goes on which side of the bike. On some pedals the R and L markings may be on the body of the pedal.
The pedal with the R (fig1) on the axle will be fitted to the right side / or drive side (your right as you are sat on the saddle, side with the gears / chain on) of the bike. The pedal with the L (fig2) on the axle is fitted to the left side / or none-drive side (your left as you are sat on the saddle, side without the gears / chain).
When screwing the pedals into the crank arms using a 15mm spanner or a 6mm/8mm allen key. The right-hand pedal turns the standard way (right or clockwise), the left pedal has a reverse thread and should be turned to the left or anti-clockwise.
4. The final step is to adjust the height of your saddle. The "heel method" is a very quick and easy way to establish a baseline height. The seat collar can be loosened using a 4mm or 5mm alley key in most cases.
Get onto your bike and place your heel on the pedal (this is sometimes best done in a doorway where you can support yourself), in whatever shoes you plan on riding in. Slowly pedal the bike (backwards if you are doing this in a doorway).
If the saddle is set too high, when you pedal you will rock your hips from side to side and will be unable to pedal smoothly as you are overreaching. Get off the bike, move your saddle down 10 to 20mm and try again until this back-and-forth rocking stops.
If however, you find it is easy to pedal smoothly, try going up a few centimetres at a time until you have to start reaching for the pedals. Once you are reaching, start edging your saddle back down until you find yourself in an ideal starting height.
As you get closer to the correct height the amount you move the saddle up and down will decrease.
If you have any issues during this process, please call one of our stores and speak to one of our workshop technicians.